PROCEDURES/CONDITIONS

AIRPORT PROCEDURE

DOMESTIC FLIGHTS
Just look for our driver displaying your name at the luggage carousel allocated to your flight.

INTERNATIONAL FLIGHTS
Our driver will be displaying your name at the Internet stand to your LEFT as you exit Customs.

Should you have difficulty locating our driver within 15 minutes, please phone our office on 5441 5006. Please switch on your mobile phone.

CONDITIONS OF TRAVEL

PICK UP TIMES
We attempt to adhere to all times given for picking up passengers. We do ask, however, that passengers are ready 10 minutes earlier than the nominated time.

LUGGAGE
Luggage is limited to 2 items per person.  A fee will be charged for any excess baggage, surfboards, bikes, oversize suitcases, etc. not declared at time of booking.  We reserve the right to refuse to carry any excess items not declared at time of booking.  Airlink Transfers accepts no liability for lost or damaged luggage.  Please ensure this is covered in your travel insurance.

DELAYS
Airlink Transfers will not be held responsible for any delays or flight changes beyond our control.  Please advise us of any changes as soon as possible, and we will make every effort to make the best possible alternative arrangements to minimize any inconvenience to passengers.

CANCELLATION POLICY
At least 24 hours notice of cancellation is necessary for a full refund. Any cancellation with less than 24 hours notice may be refunded at the discretion of the management.

SAFETY
Our driver may refuse to carry any passenger whose behaviour may put safe travel at risk.